Process Improvement Consultant
Role & Responsibilities Overview:
Role & Responsibilities Overview:
· Analyze and optimize the end-to-end workflow of the Pricing Predictive Analytics team, focusing on operational effectiveness rather than technical modeling.
· Map the full operational lifecycle from model development to regulatory filing to objection handling to identify inefficiencies and propose targeted improvements.
· Implement and manage an Azure DevOps board to support backlog grooming, sprint planning, capacity tracking, and display live KPIs for real-time visibility.
· Design and roll out a standardized task taxonomy and template set to improve repeatability and reduce variability across filings and objections.
· Define and document a scalable staffing model based on two operational scenarios:
o Scenario 1: Steady State – One individual (Persona A) owns both modeling and filing/objection work.
o Scenario 2: Capacity Constraint – Responsibilities split between:
§ Persona B: Modeler / LOB Strategy Lead
§ Persona C: Filing & Objections Support
· Develop role charters, RACI matrices, and onboarding playbooks specifically for Persona C, ensuring clear expectations and workflows.
· Evaluate the feasibility of a centralized vs. LOB-specific deployment model for filing support resources (Persona C).
· Define what deliverables should be expected from Persona A/B to enable efficient downstream work by Persona C.
· Deliver a forecasting tool leveraging historical throughput to predict filing volumes and team capacity needs across upcoming quarters and fiscal years.
· Produce a comprehensive operational process playbook documenting best practices, role responsibilities, tools, and governance.
Candidate Profile:
· Bachekors or Master's degree in economics, mathematics, computer
science/engineering, operations research or related analytics areas
· Based out of India
· 4+ years proven experience in project and process management within P&C insurance, preferably in pricing or regulatory filing operations.
· Deep understanding of operational workflows and team structures supporting predictive modeling and filing teams.
· Demonstrated ability to work with technical and non-technical stakeholders to build scalable, repeatable, and agile processes.
· Capable of thinking strategically while delivering detailed execution plans.
· Strong communication skills with ability to translate complex operational flows into clear visuals, documentation, and dashboards.
· Flexible and collaborative working style with significant overlap with EST time zone hours.
Technical skills:
· Agile Project Management: Hands-on experience implementing Agile or Scrum frameworks using Azure DevOps or similar platforms.
· Workflow Mapping & Optimization: Expertise in identifying bottlenecks, improving throughput, and standardizing task execution.
· Capacity Planning: Ability to define staffing models, track team velocity, and forecast future workload demand.
· Metrics & KPI Dashboards: Skilled in building and interpreting live operational dashboards that track performance and drive accountability.
· Documentation: Strong capabilities in drafting role charters, RACI charts, onboarding manuals, and process playbooks.
· Familiarity with insurance pricing operations, filing cycles, and objection handling workflows (preferred).
This is a remote position.
Compensation: $100,000.00 - $200,000.00 per year
About
In the perfect storm of technology forces shaping the business world, the question is not whether companies need to adapt to stay competitive but which tech partner to trust for long-term business improvement and transformation needs.
That’s why iShare was founded: to be that credible IT partner that cuts through the buzzword clutter to deliver real value by real people. And that starts with doing the basics right.
Who We Are
Based in New Jersey, iShare is a boutique IT consulting firm with strategic advisory, development, and staffing services designed for specific industry verticals. iShare was founded to fill a real market need – with so much noise about cloud, big data, and information security, companies today are adopting software product after product and losing sight of which they need and why, while what they really need is credible consulting that takes the time to understand their company’s unique scenario and requirement, and then architect a solution accordingly.
Recognizing this gap, senior industry executives put their credibility on the line to form iShare and ensure they create a fulfilling experience with lasting value for all stakeholders – customers, employees and partners. iShare leadership team has 20+ years average IT experience and is well-rounded in technology, operations, account and customer management. Our experience spans C-Suite positions with Fortune 100 firms as well as mid-tier firms. Our background includes stints at multibillion-dollar ITO / BPO firms as well as startups.
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