Customer Service Representative-Treasury Services
Full Time • Fully Remote - US
Job Title: Customer Service Representative – Treasury Services
Location: Remote
Employment Type: Contract (W2)
Duration: 4–6 Months
Pay Rate: $18/hour
Schedule: 24/7 Call Center – Rotating Shifts (Days, Nights, Weekends, Holidays)
Location: Remote
Employment Type: Contract (W2)
Duration: 4–6 Months
Pay Rate: $18/hour
Schedule: 24/7 Call Center – Rotating Shifts (Days, Nights, Weekends, Holidays)
Job Summary:
As a Customer Service Representative – Treasury Services, you will respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments. You will ensure adherence to established call procedures and customer service standards while providing accurate information and solutions in a professional manner.
As a Customer Service Representative – Treasury Services, you will respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments. You will ensure adherence to established call procedures and customer service standards while providing accurate information and solutions in a professional manner.
Responsibilities:
- Respond to customer inquiries via phone regarding financial transactions.
- Follow structured call procedures and maintain high service standards.
- Provide accurate and professional solutions to customer concerns.
- Ensure high levels of accuracy and attention to detail.
- Work under supervision for routine tasks and general guidance for special assignments.
- Maintain professionalism and effective communication at all times.
Qualifications:
- Strong customer service skills and ability to communicate effectively.
- Familiarity with banking products and payment systems.
- Experience in financial services or call center operations is a plus.
- Ability to follow structured processes and maintain accuracy.
- Professional telephone etiquette and verbal communication skills.
- Ability to work flexible hours including nights, weekends, and holidays.
This is a remote position.
Compensation: $18.00 per hour
About
In the perfect storm of technology forces shaping the business world, the question is not whether companies need to adapt to stay competitive but which tech partner to trust for long-term business improvement and transformation needs.
That’s why iShare was founded: to be that credible IT partner that cuts through the buzzword clutter to deliver real value by real people. And that starts with doing the basics right.
Who We Are
Based in New Jersey, iShare is a boutique IT consulting firm with strategic advisory, development, and staffing services designed for specific industry verticals. iShare was founded to fill a real market need – with so much noise about cloud, big data, and information security, companies today are adopting software product after product and losing sight of which they need and why, while what they really need is credible consulting that takes the time to understand their company’s unique scenario and requirement, and then architect a solution accordingly.
Recognizing this gap, senior industry executives put their credibility on the line to form iShare and ensure they create a fulfilling experience with lasting value for all stakeholders – customers, employees and partners. iShare leadership team has 20+ years average IT experience and is well-rounded in technology, operations, account and customer management. Our experience spans C-Suite positions with Fortune 100 firms as well as mid-tier firms. Our background includes stints at multibillion-dollar ITO / BPO firms as well as startups.
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