Technical Program Manager – Digital Enrollment

• Own the integrated program plan across discovery, requirements, design, architecture, development, integration, testing, launch, and stabilization.
• Translate strategic objectives into milestones, release plans, sprint goals, decision points, and measurable outcomes.
• Manage scope, schedules, resources, dependencies, and delivery commitments across multiple workstreams.

• Administer and continuously improve Azure DevOps Boards.
• Manage epics, features, user stories, tasks, defects, dependencies, risks, technical debt, and release scope.
• Establish standards for backlog hierarchy, descriptions, acceptance criteria, ownership, estimates, priorities, status, and Definition of Done.
• Ensure complete traceability from business objectives through features, testing evidence, and release outcomes.

• Facilitate business and technical requirements workshops.
• Translate customer journeys, business needs, regulatory requirements, UX designs, and operational processes into clear technical requirements and sprint-ready backlog items.
• Maintain documented scope boundaries, assumptions, acceptance criteria, and requirement traceability.

• Coordinate product, UX, engineering, architecture, platform, data, security, privacy, legal, compliance, marketing, sales, operations, QA, DevOps, and vendor teams.
• Clarify roles, responsibilities, decisions, handoffs, integration requirements, and delivery commitments.
• Resolve cross-team ambiguity and ensure alignment on scope and priorities.

• Maintain RAID logs, dependency maps, decision logs, change-control records, and escalation plans.
• Identify critical-path constraints early and assign owners and completion dates.
• Drive mitigation and escalate issues with clear business impact, options, and recommendations.
• Closely monitor dependencies involving APIs, environments, downstream systems, compliance, data readiness, and external teams.

• Lead backlog refinement, sprint planning, daily coordination, demonstrations, retrospectives, release-readiness reviews, and go-live checkpoints.
• Monitor velocity, work rollover, blocked items, defects, scope changes, and delivery health.
• Protect committed timelines while maintaining agreed quality standards.

• Provide concise, fact-based reporting on scope, schedule, milestones, program health, accomplishments, risks, decisions, and support required.
• Tailor communications for technical teams, business leaders, and executive stakeholders.
• Facilitate decision-making and maintain transparency across the program.

• Ensure program plans address functional and non-functional requirements.
• Coordinate integration, performance, security, privacy, compliance, analytics, and operational testing.
• Confirm monitoring, exception handling, support procedures, production handoffs, and release-governance requirements are completed before launch.

• Define delivery and product-performance baselines and target metrics.
• Partner with analytics teams to monitor funnel conversion, abandonment, completion time, submission success and failure, adoption, customer-support contacts, volume, margins, and deal count.
• Use performance insights to prioritize post-launch improvements.

• Integrated roadmap, milestone plan, critical path, release schedule, and launch-readiness gates.
• Well-governed Azure DevOps backlog with complete ownership, prioritization, acceptance criteria, status hygiene, and traceability.
• Approved business-to-technical requirements mapping and documented scope boundaries.
• RAID log, dependency map, decision log, change-control record, and escalation plan.
• Sprint, release, and executive status reports with objective health indicators and recovery actions.
• End-to-end testing and operational-readiness plan.
• Go-live checklist, stakeholder approvals, support model, hypercare plan, and lessons-learned report.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related discipline, or equivalent practical experience.
• 7+ years of experience in technical program management, technology delivery, product delivery, or a comparable cross-functional role.
• Proven experience delivering customer-facing web applications, digital commerce platforms, or digital enrollment journeys.
• Experience coordinating front-end, back-end, API, data, and enterprise-system integrations.
• Strong hands-on experience with Azure DevOps Boards and Agile delivery practices.
• Expertise in backlog management, sprint and release planning, estimation, acceptance criteria, and Definition of Done.
• Ability to translate ambiguous business needs into structured technical requirements and measurable outcomes.
• Demonstrated success managing multiple teams, vendors, risks, and dependencies against fixed deadlines.
• Strong facilitation, executive communication, documentation, negotiation, problem-solving, and decision-making skills.

• Experience in energy, utilities, retail energy, SMB or commercial sales, regulated customer journeys, or digital enrollment.
• Experience with CRM, billing, pricing, identity, marketing automation, customer data, analytics, or cloud platforms.
• Working knowledge of solution architecture, API integrations, environment management, observability, data privacy, PII controls, and release governance.
• Experience coordinating UX research, wireframes, analytics instrumentation, conversion funnels, A/B testing, and post-launch optimization.
• PMP, PgMP, PMI-ACP, SAFe, Certified Scrum Professional, or a comparable certification.

• Program milestones and strict delivery commitments are consistently achieved.
• Recovery plans are initiated before committed dates become at risk.
• Backlog items are sprint-ready, traceable, prioritized, and supported by clear ownership and acceptance criteria.
• Risks, dependencies, and decisions have owners, deadlines, and transparent escalation paths.
• Business, product, architecture, engineering, compliance, and operations teams remain aligned.
• Releases meet agreed quality, security, compliance, analytics, and operational-readiness standards.
• Post-launch metrics demonstrate strong adoption, funnel performance, operational stability, and progress toward approved business outcomes.